Telehealth Made Simple

We explain how to start a telehealth visit, what it costs, and what we can treat, with clear steps for chat, phone, or video care that fits your day. We show how our patient liaison removes tech hurdles, how to use insurance for labs and prescriptions, and why bridge care saves time and stress.

• HIPAA-secure intake and fast outreach
• Chat, phone, or video based on your preference
• Patient liaison support for setup and downloads
• $89 per consultation with no subscription
• Use insurance for labs and prescriptions
• Scope includes labs, refills, referrals, work notes
• Bridge care when primary care is booked
• Convenience for parents, workers, and rural patients
• When to choose urgent or emergency care instead
• How to get established ahead of time

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Chapters

• 0:32 Welcome And Safety Disclaimer
• 1:22 Why Telehealth Still Feels New
• 1:47 How To Start On The Website
• 2:59 Tech Help And Patient Liaison Support
• 3:25 Video, Chat, Or Phone Options
• 4:31 Pricing, No Insurance Needed
• 5:35 What We Can Treat And Do
• 6:17 Bridge Care When You Can’t Get In
• 7:18 Convenience For Families And Workers
• 8:22 Too Sick To Click? Just Call
• 9:30 Get Established Ahead Of Time
• 10:34 Ocala Health Expo Details
• 11:14 Closing And Ways To Connect

Transcript

Kelli: 0:17

Hey guys, welcome back to another episode of Tattoos and Telehealth. I'm Kelli White, Board Certified Female Nurse Practitioner. And this is my great friend, colleague, and partner, Nicole Baldwin, also a board-certified family nurse practitioner. And today we have some information about really kind of taking it back to the basics. And we're just going to talk about what it means to have a telehealth visit and how you go through that process. But before we get started, please understand that listening to this podcast, even interacting with us, does not uh constitute a patient provider relationship. We're just going to be chatting it up and giving you some info if you want to use it. Also, our attorneys make us say that oh, not medical advice. This does not constitute medical advice in any way, form, or fashion. We always encourage you to follow up with your primary provider and make sure that if you have any questions to check with your primary provider before you practice anything that we discuss here. So, Nicole, we have had um a pretty good response from patients, even some new patients that are new to telehealth, which is exciting because I feel like in today's day and age that telehealth is old hat, but I forget that um it's actually still pretty new to some people and they don't really know, you know, what to do. Like what's the gig? What how do I do this? You know, what do I do? Where do I go? And so our website is really pretty nice. You click on it, and when once it pulls up, it just says get care now. And you literally just click the button to get care now. But what happens after that?

Nicole: 1:40

If you go on our website into uh hamiltontelehealth.com and you click on get care now, it's gonna ask you very basic information, name, phone number, date of birth, email. And then it goes right to our clinical staff. It's all through HIPAA compliance. So you don't have to worry about, you know, nothing gets shared, everything's everything's secure. And then one of our medical staff, they reach out and we figure out how we can help you, whether it's acute sickness, whether it's a medication refill, whether it's, hey, I don't, I've never done this telehealth before, but how can I, how can I get started? So we do get messages, patients who have never done telehealth before, and they're like, you know, I I kind of just I don't really know what to do with it. So here's one of the ones we got today. It says, it was a voicemail and it says, Hi, my name is you know, Jane Doe. I just came across your profile when I was looking to make an appointment with my regular doctor, never done telehealth, but it sounds amazing. And I'm pretty sure this is something that I could use in my life. I will go to your website and attempt to sign in, but I am technically challenged. So if you don't see anything from me come through, here's my phone number. Please give me a call. And that's exactly that was perfect because you know, we get these and we have no problem calling you and walking you through it. We have a patient liaison that is part of our medical team, and she will call you and walk you through how to do it and how to it is super simple. Once you sign up, it's it's super simple. If you use apps on your phone, then you can do it. In the states that require it, you know, we we can do a video visit. I send you a link. In the states that don't require it, which is most of them, we can stay via chat. You can request a phone call. I don't I don't charge extra for those. We just we know we don't. We we love to connect with our patients, and so we don't charge extra for patients who uh want a video or a or a phone visit. But just jump in, just go to the website hamiltontelehealth.com. There's a button, get care now. Just click it, see what happens. You can't set it up.

Kelli: 3:38

You need telehealth in your life. I'm gonna agree with her. You need telehealth in your life because it's just so simple. It really is. So we say, like, we'll chat back with you. It's just a text message, guys. It's like if you're texting your friend, it's just a text message. It's super simple, it's not complicated. We're not gonna like give you these crazy things that you have to do and go here, go there, and everywhere. It's just a text message. Yeah, it's just a text message, yep.

Nicole: 4:00

And we can also message you through through the app. Like if you were to go on to message through Facebook Messenger or Snapchat or whatever, we can message you right through the portal as well, just because you know, we want to make sure it's you know, however is is most convenient for you. But we have an app, right? It's it's just it's called Hamilton Health and Wellness. It's a it's an app, but but we help you through that. We help you download, you know, walk you, walk you through those steps. And we don't take insurance, but what we do do is we only charge you per consultation. So uh we charge $89 per consultation. So if you're sick and you're gonna go to the urgent care, if your copay is $150 for urgent care and you leave with an inhaler and a prescription, it would be much cheaper. I mean, unless you have, you know, trouble breathing, shortness of breath, things like that. That's um that's not not a telehealth thing. But if it's something where I have a UTI, I you know, I I know what a UTI is. I I've had them, you know, you and I just need a medication. You know, we ask you a few questions, a few safety questions, just to make sure nothing's emergent. And then, you know, we take care of you and send you on your way. So it is a lot cheaper in most, in most cases, certainly cheaper than than urgent care. And we only charge you when you need us. So if you don't need us next month, there's there's no subscription fee. I I just I just never felt okay with charging people for something that maybe they didn't need that month. You know, I I just I just don't. I just I don't know why. Some some companies do it and more power to them. There's reasons why they do it. I get that.

Kelli: 5:32

And we can still use your insurance for the prescription, right? Oh yeah, absolutely. We can still go use their insurance for the like if we order labs, you can use your insurance for that. If we order a prescription, you can use your insurance for that. And guys, we we can still order labs on you in that visit. Like we're full providers, we are board certified nurse practitioners. Just because you saw us via telehealth, that doesn't limit the scope of what we can do. We can refer you, we can order labs, we can send prescriptions, we can do all the things anybody else can do. So don't think that that limits our scope of what we're allowed to do. We can still do those things for you.

Nicole: 6:01

Absolutely. We have patients come in that say, Hey, I can't get into my primary care doctor for another two months. My blood pressure's been running high. Can you help me? Yes. Yes, okay. Tell me what the recent blood pressures are reading. Tell me what you're currently on, and let's see what we can do. You know, we can be a bridge care, right? A go in between. Primary care doctors are stretched so thin. The expectations that they have is so high that, you know, they can't spend more than 10 minutes with a patient, which, you know, that's that's just it's just the way medicine is, unfortunately, in America. And it's it's terrible, but nonetheless. But you know, if you need somebody to help you with that in-between stuff, we can absolutely do that. And yes, Kelly, you patients can use you can use your insurance for labs, for medications, for all those things. There's value in it because we can also provide a worknote as well, right? If you're sick, we can, you know, we can we can provide a worknote, and that's that's all included, right? That's that's all included in the in the consultation. So $89 and can we can get you everything you need. And, you know, for a lot of the world, there's something to say about convenience, right? There's something to say about convenience. And, you know, especially for you know, moms and dads who have, you know, a couple kids, dragging them to the to the, you know, the pediatrician or to to the doctor with them because they're the ones that are sick, it's a task, you know, and there's there's just something to say for convenience. And and that's really we want to provide quality care. We want it to be convenient for you. And sometimes we see patients or we're chatting with patients and they're in their bed, and that's completely okay. That's completely okay. That's we're we're here for it. So if you've never done telehealth, just go to the website, click the button, get care now, hamilton telehealth.com. It's super, super simple. If you if you mess it up and you can't, but if you do, we'll reach out to you, we'll let you know, we'll say, hey, you know, whatever, you know, we'll help you download whatever you need if you if you need it, and if you just all the things, we'll do we will help you. We have someone that is on every day just to help patients get set up. And it's hard, it's not hard.

Kelli: 8:07

Oh, and even if you are super sick and you're like laying in bed and you pull up the website and you're like, I don't even have the energy to click on this button and fill this format, just call the 800 number, just call the number. Like, like Nicole said, we have a patient liaison, we have a nurse on the other end, they will walk you through it and they will help fill that format for you. If you are sick as a dog in bed and you just can't fill that out, just pick up the phone and make a call. Like we have our patient liaison will help walk you through that process. We'll get you feeling better and take care of the rest, you know, when you when you are feeling better. And so it's just, you know, like Nicole said, like, especially right now, like we're coming up on flu, cold and flu season. And I, you know, I think I stress about those moms or dads that are stay-at-home dads that have children and they've got one sick kid and they know they take that one sick kid to the PD office with the three other kids, they're all gonna get sick because they're in an office full of sick people. And so telehealth bridges that, you know, we can take care of the one sick kid or the one sick parent and not get the rest of the family sick. Um, and it's just it just bridges that gap. It helps people be able to one, not leave work because you you don't have time to take time off work to get something done. You don't have time to take time off to, you know, go here, go there, go to the provider, go to walk in. Like, you know, if you if you've got a UTI, you're working, you know you have a UTI, or you know you've got a cold, or you know something's not right, but you physically can't leave work to go to urgent care and get that taken care of, or call your PCP and get in to get that taken care of. You can call us and we'll get that taken care of. We'll get a prescription called in for you. So you're not having to take that time.

Nicole: 9:35

Yeah, there's definitely something to say about convenience, and and we are definitely here for it. And we're here for when you need us. And when you're not, then hey, then that's okay. We will we'll stand by. So it's it's very, very simple. We make it very simple. And if you and if you are technically challenged, that's okay. We will help you through that too. So you're not the only one. So um I feel technically challenged.

unknown: 10:01

Yeah.

Nicole: 10:01

So you can even go on and just to get set up in case you need us, you know, HamiltonTelehealth.com, get care now, fill out the basic information, you can say, hey, I'm just getting established. Okay, fine. No big deal.

Kelli: 10:13

Now you're in the system and you'll we'll be there if you need us.

Nicole: 10:16

Yeah, for sure. If you want to come by, we will be at an Ocala event. We have a healthcare coming up, don't we? We do. We have the health expo coming up, and that is on October 18th, and we'll be there from 10 to 3. So if you're if you're in Florida in the Ocala area on October uh 18th on a Saturday, 2025, come by and see us. We will be uh at one of the first booths there. It'll be me and Kelli and a couple of couple of our our staff will be there. We just are just excited to meet some of our patients and to uh help anyone out who just you know is out there and just needs just needs some care. Maybe you're in a rural area, maybe you don't have an established primary care. And so we're here for it.

Kelli: 10:58

Definitely. Well, guys, thanks for tuning in. I hope that helps a little bit, helps you understand what telehealth is all about. If you have a question that we didn't answer, please, you know, comment below or chat in, go to the website, make a comment. But otherwise, please like, subscribe, follow, share, let your people know we are here for you. Thanks again for joining us. We hope to see you guys next time. Bye. Have a good day.